Refund Policy

Airline Refund: -

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Tripstacc receiving the same from the airlines. However, the convenience fee paid to Tripstacc paid at the time of booking is a non-refundable fee. In cases of cancellation, the Points redeemed will be refunded back to the account. In case, if you cancel the booking no points will be earned / provided against that booking.

All cancellations made directly with the airline need to be intimated to Customer Capital, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Tripstacc service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Tripstacc will make an appropriate charge reversal to the same credit card; likewise, if the User had used a debit card, Tripstacc will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

Hotel Refund: -

Refunds will be processed as per the hotel / supplier rules and cancellation policy. Such refunds shall be subject to Tripstacc receiving the same from the hotel / suppliers. However, the convenience fee paid to Tripstacc paid at the time of booking is a non-refundable fee. In cases of cancellation from the hotel the Points redeemed will be refunded back to the account. Points will be credited to the user only post completion of the stay and as per the processing cycle of their respective card issuer.

All cancellations made directly with the hotel need to be intimated to Tripstacc, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Tripstacc service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Tripstacc will make an appropriate charge reversal to the same credit card; likewise, if the User used a debit card, Tripstacc will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.